Brittany Been
Providenciales
Summary
Resilient Border Force Officer known for high productivity and efficient completion of tasks. Skilled in surveillance techniques, law enforcement protocols, and risk assessment to safeguard borders effectively. Excel in communication, teamwork, and problem-solving to navigate challenging situations. Committed to upholding security measures while fostering positive relationships with the community.
Overview
9
9
years of professional experience
Work History
Border Force Officer
Turks and Caicos Islands Government (TCIG)
Providenciales
11.2021 - Current
- Utilized proprietary company software to update essential documentation and track expiration and renewal dates of various visas and other immigration documents.
- Asked visitors prearranged chain of questions to collect information on visitors entering country.
- Issued visas to visitors stating how long visitor is permitted to legally stay in country.
- Observed passengers passing through passport control areas by checking passports.
- Monitored visa expiration dates with diligence and accuracy, taking appropriate actions as necessary.
- Coordinated detention and deportation for individuals violating country immigration laws.
- Assessed individual eligibility for entrance into country based on paperwork, system information and direct interviews.
- Collaborated with foreign governments on joint initiatives relating to cross-border security operations.
- Train new agents on procedures and safety protocols during field operations.
- Identified and seized non-complying articles or undeclared merchandise and reported to applicable authorities for handling.
Store Supervisor
Starbucks
Grand Turk
10.2019 - 02.2020
- Balancing cash registers and making deposits.
- Developed inventory reports to provide management with comprehensive data on inventory levels.
- Specialized in training and team building workshops.
- Mandated compliance to regulatory, customer and corporate standards and led and participated in food safety audits.
- Working to address associate and customer concerns as they arise.
- Established calm environment for dispute settlement, utilizing conflict resolution techniques to reach agreements to contentious issues.
Barista
Starbucks
Grand Turk
10.2018 - 10.2019
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Created wide variety of hot and cold drinks in average shifts with consistently positive customer satisfaction scores.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
- Maintained regular and consistent attendance and punctuality.
Tour Director
Oasis Divers
Grand Turk
11.2017 - 10.2018
- Guided groups of up to 20 guests on scheduled tours.
- Built personal relationships with guests to promote positive experiences.
- Entertained tour guests with various props and signs for maximum engagement, fun, and lasting memories.
- Trained to handle medical issues and accidents to take appropriate action and promote safety and well-being of tour groups.
- Utilized effective communication and problem-solving skills to quickly resolve customer issues.
- Planned and executed efficient tour routes by using maps and other navigational tools.
Cruise Dispatcher
Chukka Caribbean Adventures
Grand Turk
05.2017 - 09.2017
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Executed a positive demeanor to each and every visitor who approached the front desk.
- Directed guests to their designated transportation.
- Accurately distributed wrist-bands to 100+ guests in a timely manner, while maintaining a clean environment.
- Communicated all emergencies, delays due to weather and schedule changes to Guests and Superiors.
Sales Clerk
Gold Smith & Caribbean Outpost
Grand Turk
06.2016 - 08.2016
- Earned management trust by serving as key holder, responsibly opening and closing store.
- Placed new merchandise on shelves and racks in appealing, organized arrangements to drive sales.
- Inspected floor displays, noted missing items, and immediately replenished merchandise.
- Built long-term customer relationships and advised customers on purchases and promotions.
- Worked with the management team to implement the proper division of responsibilities.
- Greeted customers entering the store to ascertain what each customer wanted or needed.
- Fostered a positive work environment by consistently treating all employees and customers with respect and consideration.
Education
High School Diploma -
Life Christian Academy International
Ottawa, Ontario, Canada07.2017
Some College (No Degree) - Supervisory Management
The University Of The West Indies Global Campus
Providenciales, TCISkills
- Human trafficking interdiction
- Search and seizure
- Intelligence gathering
- Report writing
- Investigative procedures
- Maintaining confidentiality
- Effective communication
- Task delegation
- Attention to detail
Timeline
Border Force Officer
Turks and Caicos Islands Government (TCIG)
11.2021 - Current
Store Supervisor
Starbucks
10.2019 - 02.2020
Barista
Starbucks
10.2018 - 10.2019
Tour Director
Oasis Divers
11.2017 - 10.2018
Cruise Dispatcher
Chukka Caribbean Adventures
05.2017 - 09.2017
Sales Clerk
Gold Smith & Caribbean Outpost
06.2016 - 08.2016
High School Diploma -
Life Christian Academy International
Some College (No Degree) - Supervisory Management
The University Of The West Indies Global Campus