Hi, I’m
Craig Ghirawoo
St. Johns, Antigua & Barbuda
Summary
Security Professional with over 5+ years experience in security operations management. Strategic implementations in loss prevention, incident investigation, and access control have improved operational effectiveness. Managed security teams of 30+ people, reducing burglary incidents through security measures and community collaboration. Coordinated security services to maintain high standards of safety and responsiveness. Available for considerations across the GCC, contact me for a confidential discussion.
Overview
18
years of professional experience
1
Certification
Work History
Barbuda Ocean Club
Security Supervisor
12.2021 - Current
Job overview
- Hired and managed 3 professional security officers
- Developed staff members resulting in promotions to security manager roles
- Implemented foundational security practices such as loss prevention, incident investigation and reporting, and access control to fortify company operations
- Oversaw critical operations including helicopter landing zone monitoring, staff scheduling, and payroll management
- Completed an Advanced Certificate in Security and Risk Management.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
Guardsman St. Lucia
Armed Guard
06.2021 - 12.2021
Job overview
- Led a security team of 16 personnel operating on a 24-hour shift system at IGY Rodney Bay Marina, reporting directly to the Operations Manager and the General Manager of the Marina
- Achieved a reduction in burglary incidents within the first 6 months of deployment, decreasing from 90 to fewer than 10 incidents by enforcing security measures
- Enhanced local security through strategic collaborations with local law enforcement and encouraging community engagement among sailors
- Implemented hospitality-grade customer service training for security officers.
- Enhanced security measures by conducting regular patrols and monitoring surveillance equipment.
- Reduced risk of unauthorized entry by managing access control systems and verifying visitor credentials.
Windjammer Landing Villa Beach Resort
Deputy Director of Security
06.2019 - 09.2020
Job overview
- Managed a direct team of 33 security personnel and oversaw an external contracted team of 15 overnight staff
- Coordinated security services, aligning both in-house and contracted teams to uphold high standards of safety and responsiveness.
- Conducted thorough investigations into security breaches or incidents, facilitating swift resolution and prevention of future occurrences.
- Increased staff retention through effective leadership and fostering a positive work environment for team members.
- Mentored junior security officers on best practices, promoting professional growth within the organization.
Guardsman St. Lucia
CIT Team Member
05.2018 - 09.2019
Job overview
- Increased customer satisfaction with prompt and accurate responses to inquiries, addressing concerns, and resolving issues.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
- Exceeded performance goals through diligent task completion, attention to detail, and consistent follow-through on assignments.
- Provided exceptional support to colleagues by sharing knowledge, offering assistance, and fostering teamwork.
- Optimized workflows with proactive problem-solving and process improvements that streamlined day-to-day operations.
- Maintained strict adherence to company policies and procedures while sustaining high-quality work standards under pressure.
Guardsman St. Lucia Limited
Security Supervisor
05.2011 - 05.2018
Job overview
- Reduced incidents of theft and vandalism by closely monitoring surveillance systems and coordinating with law enforcement.
- Improved employee safety by conducting regular training sessions on emergency procedures and proper use of security equipment.
- Enhanced security measures by conducting thorough risk assessments and implementing new protocols.
- Maintained a secure environment for employees and visitors by enforcing access control policies and visitor management procedures.
- Streamlined communication between security staff, ensuring prompt response to potential threats or concerns.
- Managed a team of security officers, providing guidance, support, and performance evaluations to ensure a high level of professionalism.
- Developed strong working relationships with local law enforcement agencies to enhance cooperation in incident response situations.
Sandals Resorts International
Water Sports Safety Attendant
05.2006 - 03.2010
Job overview
- Kept facilities clean, neat, and organized to give areas professional and fresh appeal.
- Collaborated with team members to improve overall service quality and guest experience.
- Provided excellent customer service to guests by promptly responding to inquiries and requests.
- Responded to customer requests efficiently and with knowledgeable assistance.
- Maintained a clean and safe environment for guests through regular inspection and cleaning tasks.
Education
Perpetuity ARCLondon, England
Certificate from SEcurity Management
12.2023
University Overview
- Understanding Organizational Security
- Principles of Security Management
- Securing Organizational Information
- Managing Organizational Risk, Crisis and Disaster
- Health And Safety Management
- Preparing for Strategic Security
Skills
- Team Leadership
- CCTV Monitoring
- Staff Management
- Security personnel training
- Safety and security procedures
- Security management
- Security team management
- Staffing and scheduling
- Emergency Response
- CCTV experience
- Skilled in conflict resolution
- Incident Investigation
- Relationship building and management
- Staff hiring
Websites
Certification
- Lieutenant/Unit Commander: Management/Instructor
- Novice Radio Operations - Small Arms Qualification - Field Craft: Theoretical & Practical Applications - Navigation: Land and Sea - Coxwain Certificate - Small Arms & MOI Qualifications
Timeline
Security Supervisor
Barbuda Ocean Club
12.2021 - Current
Armed Guard
Guardsman St. Lucia
06.2021 - 12.2021
Deputy Director of Security
Windjammer Landing Villa Beach Resort
06.2019 - 09.2020
CIT Team Member
Guardsman St. Lucia
05.2018 - 09.2019
Security Supervisor
Guardsman St. Lucia Limited
05.2011 - 05.2018
Water Sports Safety Attendant
Sandals Resorts International
05.2006 - 03.2010
Perpetuity ARC
Certificate from SEcurity Management
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