Jacob Running
Sault Ste. Marie,Ontario
Summary
Proven leader and quick learner, excelled in customer retention and safety, enhancing store operations and client satisfaction. Leveraged advanced communication and sanitation skills to foster loyalty and exceed hygiene standards, achieving significant client rapport and operational efficiency..
Overview
11
11
years of professional experience
Work History
Barber
Self-employeed
Sault Ste. Marie, Ontario
09.2021 - 04.2024
- Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
- Developed long-lasting relationships with clients, resulting in a high rate of customer retention and loyalty.
- Answered incoming telephone calls and scheduled appointments for clients.
- Built strong and lasting rapport with clients through consistent delivery of requested services and exceptional results.
- Showcased excellent communication skills when consulting with clients about their desired looks or addressing any concerns they may have had during the service process.
- Demonstrated exceptional time management skills to accommodate multiple appointments daily while minimizing wait times for clients.
Store Manager
Boathouse
Sault Ste. Marie, Ontario
05.2013 - 08.2019
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Assisted with hiring, training and mentoring new staff members.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
Sales Associate
Bell Mobility
Sault Ste. Marie, Ontario
02.2017 - 01.2019
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
Sales Associate
West 49
Sault Ste. Marie, Ontario
07.2013 - 02.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
Education
Diploma - Barbering
Sault College
Sault Ste. Marie 08.2019
Skills
- Quick Learner
- Team Collaboration
- Customer safety
- Verbal communication strength
- Advanced communication skills
- Work area sanitation
- Client consultation
- Strong leader
- Networking expertise
- Upselling Services
- Regulatory Compliance
Timeline
Barber
Self-employeed
09.2021 - 04.2024
Sales Associate
Bell Mobility
02.2017 - 01.2019
Sales Associate
West 49
07.2013 - 02.2018
Store Manager
Boathouse
05.2013 - 08.2019
Diploma - Barbering
Sault College