JULIEN ROGERS
Mount Fortune,Anguilla
Summary
Dedicated Computer and Information Systems Specialist with over 20 years of experience in telecommunications, specializing in hardware, software, data, and networking. Skilled in troubleshooting, engineering data analysis, and maintaining large networks while ensuring data security and user support. Excels in fast-paced environments, prioritizing tasks effectively to meet quality standards and deadlines.
Overview
28
28
years of professional experience
Work History
System Specialist
WebsterLP
The Valley, Anguilla
07.2011 - 04.2023
- Implemented security measures to secure sensitive data against unauthorized access.
- Developed backup strategies to safeguard data integrity during potential disasters or equipment failures.
- Researched emerging technologies and proposed upgrades to enhance system capabilities.
- Managed projects by creating timelines, assigning tasks, and tracking progress.
Information Technology Manager
Malliouhana Hotel and Spa
12.2004 - 05.2011
- Collaborated with management and staff to enhance IT solutions through targeted technical assistance.
- Managed relationships with third-party providers to ensure cost-effective IT service delivery.
- Oversaw software and hardware installations, upgrades, and maintenance.
- Coordinated procurement of equipment and services with external vendors to streamline operations.
- Collaborated with management and staff to provide technical assistance to continuously improve IT solutions.
- Managed relationships with third-party providers to optimize cost-effectiveness.
- Managed relationships with third-party providers to optimize cost-effectiveness.
- Coordinated with external vendors for procurement of equipment and services.
Cable and Wireless PABX Technician
Cable&wireless
The Valley, Anguilla
01.1999 - 11.2004
- Troubleshot hardware, software, and network issues on variety of devices.
- Collaborated on development of new processes and technologies that streamlined operations.
- Delivered remote support to customers, resolving technical difficulties to enhance user satisfaction.
- Troubleshot hardware, software, and network issues on a variety of devices.
- Implemented system upgrades based on client and management requests.
- Provided remote support for customers experiencing technical difficulties.
- Identified and analyzed errors in systems to determine root causes. and technical problems to determine proper solutions.
Wireless Service Provisioning Analyst Assistant
Cable&wireless
The Valley, Anguilla
12.1996 - 01.1999
Customer Service Agent
Cable&wireless
The Valley, Anguilla
04.1995 - 12.1996
- Collaborated with colleagues to enhance customer experience and resolve inquiries efficiently.
- Assisted customers with service inquiries and technical issues effectively.
- Resolved billing discrepancies and account questions promptly.
- Provided troubleshooting support for internet and cable services.
Education
Digital Governance For Connectivity
ITU Academy Geneva
05.2026 - 06.2026
Protel 1000 series payphone training -
Protel training Center
FloridaAxxcelera AB-Mux training -
Cable and wireless
Adaptive Broadband Wireless Radio Networking -
Cable and wireless
Cisco IP networking training -
Cable and wireless training school
St LuciaNokia Level 1 training course for TDMA -
Cable and wireless training school
St LuciaCustomer Information System Training -
Cable and wireless training school
St LuciaHigh School -
ALHCS
The ValleySkills
- Cisco Routers
- Cisco switches
- LAN
- WAN
- Network Configuration
- Power Management
- Power Backup Solutions
- Wireless Access Points
- Unified Communications
- Windows
- UNIX
- Linux
- MS Office 365
- Excel
- Access
- Word
- PowerPoint
Languages
Advanced (C1), English
Middle Initial
Advanced (C1), English
Skills - Technical Expertise
Advanced (C1), English
Timeline
Digital Governance For Connectivity
ITU Academy Geneva
05.2026 - 06.2026
System Specialist
WebsterLP
07.2011 - 04.2023
Information Technology Manager
Malliouhana Hotel and Spa
12.2004 - 05.2011
Cable and Wireless PABX Technician
Cable&wireless
01.1999 - 11.2004
Wireless Service Provisioning Analyst Assistant
Cable&wireless
12.1996 - 01.1999
Customer Service Agent
Cable&wireless
04.1995 - 12.1996
Protel 1000 series payphone training -
Protel training Center
Axxcelera AB-Mux training -
Cable and wireless
Adaptive Broadband Wireless Radio Networking -
Cable and wireless
Cisco IP networking training -
Cable and wireless training school
Nokia Level 1 training course for TDMA -
Cable and wireless training school
Customer Information System Training -
Cable and wireless training school
High School -
ALHCS