Katyhuska Heredia
The Valley,Anguilla
Summary
Experienced Laundry and Hospitality Operations Manager with over 20 years of progressive leadership experience in luxury resort environments. Proven expertise in laundry operations management, team leadership, inventory control, budget administration, staff development, and quality assurance. Demonstrated success in establishing and developing laundry departments from inception, implementing operational standards, and maintaining exceptional guest satisfaction within five-star hospitality settings. Strong organizational, communication, and problem-solving skills with a commitment to operational excellence and employee development.
Overview
2
2
Languages
1
1
Certification
29
29
years of professional experience
Work history
Laundry Manager
Four Seasons Resort and Residences
West End, Anguilla
2016.10 - Current
- Managed the day-to-day operations of the Laundry and Valet Department, leading, training, scheduling, and motivating a team to deliver exceptional service standards.
- Conducted recruitment, onboarding, performance appraisals, coaching, and disciplinary procedures to maintain a high-performing and engaged workforce.
- Developed and implemented daily production schedules, prioritising linen, uniform, valet, and guest laundry requirements to ensure operational efficiency and timely delivery.
- Supervised departmental workflows, monitored productivity levels, and ensured adherence to quality standards, health and safety regulations, and company policies.
- Maintained effective communication with guests, housekeeping, front office, and other departments to resolve issues promptly and fulfil special requests.
- Delivered outstanding guest service by handling complaints and service recovery situations professionally, ensuring complete guest satisfaction and loyalty.
- Managed departmental budgets and controlled labour, supply, chemical, and maintenance costs while achieving financial targets and productivity goals.
- Conducted regular inventories of linen, uniforms, operating supplies, and equipment, implementing loss prevention and cost-control measures.
- Oversaw preventative maintenance programmes for laundry equipment, reducing downtime and ensuring operational reliability.
- Ensured accurate end-of-shift reconciliation procedures, maintaining compliance with internal controls and financial reporting requirements.
- Enforced health, safety, security, and emergency response procedures, safeguarding the wellbeing of guests, employees, and company assets.
- Identified and implemented process improvements that enhanced efficiency, reduced operating costs, and improved service delivery.
- Collaborated effectively with senior management and cross-functional departments to support hotel operations and achieve organisational objectives.
Laundry Manager
Viceroy Anguilla Resort & Residences
West End, Anguilla
2011.10 - 2016.10
- Lead and oversee all laundry operations for a luxury five-star resort, ensuring the highest standards of cleanliness, quality, and guest satisfaction.
- Played a key role in the development and establishment of the laundry department during the resort’s transition from construction to full operations.
- Developed departmental policies, procedures, and operational standards aligned with luxury hospitality requirements.
- Recruited, interviewed, hired, trained, and supervised laundry staff while fostering a positive and productive work environment.
- Managed departmental budgets, controlled operating costs, and coordinated financial planning with senior management and department heads.
- Oversaw inventory management for all resort linens, uniforms, and laundry supplies, ensuring optimal stock levels and cost efficiency.
- Coordinated the procurement and distribution of uniforms for all hotel employees.
- Scheduled and supervised laundry team members to ensure adequate staffing and operational efficiency.
- Ensured all laundry equipment and machinery were properly maintained and operating efficiently through preventive maintenance programs.
- Maintained compliance with health, safety, and quality standards throughout the department.
- Assisted management as Manager on Duty (MOD) when required and participated in employee performance evaluations and development initiatives.
Assistant Laundry Manager
Viceroy Anguilla Resort & Residences
Anguilla
2010.01 - 2011.10
- Assisted the Laundry Manager in overseeing daily laundry operations and staff supervision.
- Coordinated workflow to ensure timely processing of guest laundry, staff uniforms, and resort linens.
- Supported employee training programs and monitored adherence to operational procedures and service standards.
- Assisted with inventory control, supply ordering, and equipment maintenance scheduling.
- Contributed to departmental reporting, budgeting, and quality assurance initiatives.
Laundry Supervisor
Viceroy Anguilla Resort & Residences
Anguilla
2009.09 - 2010.01
- Supervised daily laundry operations and ensured productivity goals and quality standards were achieved.
- Monitored staff performance and provided training, coaching, and operational guidance.
- Conducted inspections of processed linens, uniforms, and guest garments to maintain quality standards.
- Assisted in scheduling staff and coordinating daily production requirements.
- Ensured compliance with safety procedures and proper equipment operation.
Laundry Team Leader
CuisinArt Golf Resort & Spa
Anguilla
2000.02 - 2008.08
- Led a team responsible for processing guest laundry, resort linens, and employee uniforms.
- Specialized in the handling and care of delicate garments, including wedding attire and specialty fabrics.
- Performed professional dry-cleaning procedures while ensuring garment preservation and quality results.
- Managed linen and inventory tracking systems to maintain operational readiness.
- Trained and supported new employees in laundry procedures and service standards.
- Assisted management in maintaining departmental efficiency and service quality.
Laundry Attendant
Cap Juluca
Anguilla
2000.01 - 2003.01
- Ensured accurate sorting, washing, pressing, and finishing of garments and linens, maintaining high quality and presentation standards.
- Processed guest laundry, linens, and uniforms, ensuring adherence to luxury hospitality standards for optimal guest satisfaction.
- Specialised in handling delicate and high-value guest garments, including wedding attire.
- Conducted inventory checks and supported linen management, contributing to streamlined operations and resource availability.
Laundry Attendant / Cleaner
Cocoloba
Anguilla
1998.01 - 2000.01
- Assisted with sorting, washing, drying, pressing, and organising laundry items for efficient workflow.
- Executed laundry services to meet guest and operational requirements.
- Assisted with daily housekeeping tasks to maintain facility cleanliness.
- Ensured cleanliness of front desk and public areas to enhance guest experience.
Skills
- Laundry operations management
- Inventory Control Systems
- Budget Management
- Adaco Purchasing System
- Opera Property Management System
- On Track Time Management System
- Microsoft Excel
- Microsoft Word
- ADP
Certification
- Leadership Skills Training – Viceroy Anguilla Resort & Residences
- Peak Performance I & III – Master Connections Associates
- Fire Safety Training – Anguilla Fire Service
- Interviewing & Employee Selection
- Employee Performance Evaluation & Reviews
- Manager on Duty (MOD) Training
PERSONAL INTERESTS
Reading, Listening to Music, Community Service and Volunteer Activities, Supporting Local Senior Citizens and Elder Care Initiatives
CORE COMPETENCIES
- Laundry Operations Management
- Hospitality & Guest Services
- Team Leadership & Staff Development
- Budgeting & Cost Control
- Inventory & Linen Management
- Uniform Program Administration
- Recruitment & Employee Training
- Performance Management
- Quality Assurance & Compliance
- Dry Cleaning & Garment Care
- Equipment Maintenance Coordination
- Interdepartmental Collaboration
- Scheduling & Workforce Planning
- Customer Service Excellence
PERSONAL INFORMATION
- Nationality: British / Dominican Republic (Santo Domingo)
- Date of Birth: 29 June 1975
Affiliations
- Community Service and Volunteer Activities, Supporting Local Senior Citizens and Elder Care Initiatives
Accomplishments
Nominited Manager of the Quarter four times (Viceroy)
Won manager of the year twice (Viceroy)
Nominited Manager of the Quarter five times ( FourSeasons)
Won manager of the year once (FourSeasons)
Languages
English
Fluent
Spanish
Native
References
References available upon request.
Timeline
Laundry Manager
Four Seasons Resort and Residences
2016.10 - Current
Laundry Manager
Viceroy Anguilla Resort & Residences
2011.10 - 2016.10
Assistant Laundry Manager
Viceroy Anguilla Resort & Residences
2010.01 - 2011.10
Laundry Supervisor
Viceroy Anguilla Resort & Residences
2009.09 - 2010.01
Laundry Team Leader
CuisinArt Golf Resort & Spa
2000.02 - 2008.08
Laundry Attendant
Cap Juluca
2000.01 - 2003.01
Laundry Attendant / Cleaner
Cocoloba
1998.01 - 2000.01