Shane Scott

• Collaborates with executive team to identify ways IT can assist in achieving business and financial goals.
• Manages company's IAM systems
• Drive development, implementation and ongoing improvements of security processes that result in effective methods for reducing security risks
• Provides advice, expertise, and consultation to leadership on IT issues, projects, and initiatives.
• Ensures that IT and network infrastructure adequately support its computing, data processing, and communications needs.
• Develop and implement a comprehensive enterprise Cyber & Information Security risk management program and technology framework
• Primary interface to SOC Partner for all Cyber security activities to include incident reporting, response, escalation, technology asset inventory, SLAs (Service Level Agreements) adherence, cost, and needed improvements
• Implemented SOAR (Security Orchestration, Automation, and Response) tools
• Partner with business, operations, and support stakeholders across the company to raise awareness of Cyber & Information Security vigilance
• Maximized performance by monitoring daily activities and mentoring team members.
• Reviewed violations of computer security procedures and developed mitigation plans.
• Performed risk analyses to identify appropriate security countermeasures.

• Operates as VCIO / VCISO for 20 companies providing tools, services and solutions that anticipate and enables future growth and profitability of businesses while overseeing design, implementation and management of all infrastructure, IT security and operation processes.
• Facilitates research, design, development, and integration of emerging technology architectures to align with business strategy, goals, and objectives
• Manage scope and changes, Identify and manage risks and issues, provide cross-training and mentoring as needed, and conform to all audit, regulatory, vendor management and technology standards
• Leads development of technology strategies and roadmaps for emerging technologies, evaluating the usefulness, and making recommendations regarding selected technologies
• Support the company’s commitment to protecting integrity and confidentiality of systems and data.
• Work effectively with external stakeholders including staff, and business organizations, to achieve high priority goals and objectives

• Supported the entire IT enterprise, including corporate headquarters and remote offices in the USA, while providing support and maintenance of Infrastructure & Security systems, including but not limited to Firewalls, Switches, SAN, Servers, SEIM and cloud.
• Safeguarding systems by implementing policies, maintenance schedules, compliance, security controls, audits, vulnerability assessments, pen testing and other security-related tasks as appropriate.
• Administering O365, Exchange, Azure, Active Directory and SharePoint environment.
• Administer on-premise and cloud-based systems, including monitoring, management, patching, security, troubleshooting, reporting, installs and migrations.
• Team lead in the company’s Information Security Program and road map.
• Vendor Management & Procurement

Key I.T. Responsibilities:
• Provide leadership in the I.T. Solutions/Security portfolio, including staffing, Service Desk team, project management and budgeting
• Maintains breadth and depth of technical delivery expertise, including but not limited to design and implement network/security, VOIP /Cloud implementations, Storage, Desktop, Virtualization, Data Center products and services.
• Manage Data Centre 24/7 environment
• Collaborate with the Sales Team on the projects estimates and provide a solution-oriented approach
• Contribute to Customer presentations and briefings
• Design Backup, Disaster Recovery and Business Continuity Planning Solutions
• Perform regular analysis of support issues to help determine and improve customers satisfaction status
• Delivered technical advice and expertise for pre and post-sales activities
• Manage Vendors that support our End User and Service Desk support
• Produce infrastructure strategies, roadmaps, SOW, BOM, system blueprints & high-level designs to help guide technology investments and deliver operationally viable, high-quality solutions
Key I.T. Achievements:
• Achieved 100% customers satisfaction for 40+ projects completed.
• Developed new strategies and documentation for professional services team leading to shorter and more efficient implementation cycle ─ generating additional revenue of over $200k.
•Developed and managed three-year strategic business development plan and aggressive roadmap growth of 60% within 2yrs

Key I.T. Responsibilities:
Successfully directed a team of 12 engineers and the service Desk team while providing technical support/information security for 60 remote sites. Leadership attributed to the achievement of 98.99% system uptime goal. Oversaw technology infrastructure valued at over one hundred million dollars; played a crucial role in providing I.T. support for the country's Election process, boosting staff morale, improving team engagement, and facilitating government electoral services.
• Managing two Data Centre
• Managed a team of 150 technical support engineers during the National Elections.
• Maintain technology/communication/GIS systems, including remedial and preventive measures, to ensure that the systems are available to users as close to 99.9% uptime.
• Evaluated medium to high calibre security threats, vulnerabilities and risk assessments; mitigated, analyzed, and supported LAN/WAN/VOIP equipment and server infrastructure.
• Develop and maintain policies, standards, processes, and procedures to assess, oversee, escalate, remediate and report on I.T. operational risk issues
• Executed technical planning, security, recruiting, and support for all local and general elections for Jamaica
• Managed equipment and software procurement to gather vendor quotations and pricing.
• Prepare Terms of Reference and business cases for proposed infrastructure project(s), engage in the development of contracts and Statement of Works
Key I.T. Achievements:
• Within one year in the position, successfully turned around department negatively affected by mismanagement for six years
• Implemented a robust NetApp SAN infrastructure with storage sizing up to a Petabyte for host-site and hot-site.
• Decreasing turnaround time to three minutes per elector using electronic voting by implementing new biometrics and a robust WAN.
• Minimized the telecoms and data charges per month by 60%; the initiative was accomplished by implementing a countrywide VOIP system and Air Fibre system.
• Drove cost savings through a virtualization project that substantially reduced the carbon footprint to 70%.
• upgrade LAN with fibre, pushing speeds of 10 G.B. (Cisco) with a FortiSIEM that delivered security, performance, and compliance management.

Key I.T. Responsibilities:

Created and recommended information and communication technology strategies and operational plans yearly. Configured and managed AD, Exchange, SharePoint and DHCP. Implemented McAfee EPO server, IPS/IDS and backup servers.

• Provided all technical support and maintenance of servers, PCs, communication, and network infrastructure.

• Installed and configured Cisco managed switches, Wi-Fi Network and NAS; served as lead in the implementation and configuration of the Agency’s SonicWALL Firewall.

• Executed security policies for systems and designed and managed secure networks for clients.

• Supported and implemented the Agency’s IT user policy, provided server administration for all servers, created a daily backup and recovery policy involving tape storage, NAS and remote offsite backup.

Key I.T. Achievements:

• Created virtualization roadmap to reduce physical server count by 80% and save ongoing annual savings of $70k by the virtualization of 15 servers

• Spearheaded and implemented a disaster recovery hot site and security controls for the enterprise enabling a true disaster recovery plan.

• Revised technology plans and policies to address technology gaps regarding security hardening methodology and virtualization leading to an "excellent" IT rating from the Chief auditor for IT systems, processes, and compliance.