Tashekia Gayle
Golden Grove,Antigua
Summary
Dedicated waitress well-versed in food and beverage operations as well as guest services. Experienced in managing large-scale events or intimate gourmet dining and afternoon tea services. Successful at building relationships with customers to increase loyalty and repeat business.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Waitress
Dennis Thomas
Frfyces Estate , Antigua
10.2019 - Current
- Worked flexible hours; night, weekend, and holiday shifts.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Used cash registers and credit card machines to cash out customers, handling average sale of $Amount per table.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
Waitress
Noman Restaurant
St John's , Antigua
01.2019 - 10.2019
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Stayed up-to-date on menu changes to offer current and accurate information and help customers select optimal meal choices based on individual preferences.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
Personal Assistant
Atelia Language Services
St Marys, Antigua
01.2018 - 08.2019
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Organized and attended meetings, including compiling all related documents and reports.
- Answered high volume of phone calls and email inquiries.
- Handled incoming mail, bills and invoices and completed appropriate actions.
- Took notes and dictation at meetings.
- Kept detailed track of household and maintenance inventory and schedules.
Waitress
Bascilico Restaurant
St Marys, Antigua
10.2014 - 07.2017
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Waitress
Jolly Beach Resort
St Marys, Antigua
03.2016 - 03.2017
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Greeted new customers, discussed specials, took drink orders and built immediate positive connections with guests.
- Kept server areas clean and stocked during service hours to increase efficiency while working tables.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Jennings Secondary
Jenning09.2009
Skills
- Menu Memorization
- Wine Service
- Ordering Procedures
- Bill Computation
- Table Setting Knowledge
- Guest Seating Arrangements
- Food Tray Carrying
- Order Accuracy
Certification
Customer service , waitress and marketing
Timeline
Waitress
Dennis Thomas
10.2019 - Current
Waitress
Noman Restaurant
01.2019 - 10.2019
Personal Assistant
Atelia Language Services
01.2018 - 08.2019
Waitress
Jolly Beach Resort
03.2016 - 03.2017
Waitress
Bascilico Restaurant
10.2014 - 07.2017
Jennings Secondary
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